Epic Reporting Analyst

The Application Analyst III position will be housed under a subsidiary

organization of C3, Community Technology Cooperative, LLC (CTC) to

implement, maintain, support, and maximize the use of clinical,

financial, and administrative portions of the software applications

utilized by CTC in conducting daily operations under the direction of

the Manager of Population Health & Reporting. Responsibilities:

Maintaining current applications, implementing new applications

Assisting in the assessment of workflow processes and assisting in

process re-engineering to achieve efficiencies in departmental

operations Assisting users in developing reports and analyses,

troubleshooting, and resolution of application issues Working with the

IT Education staff to assist in training users and in the development of

documentation Maintaining a level of knowledge about IT operations and

network issues and maintaining current industry knowledge Ability to

maintain current system applications Facilitate end users ability to

understand and maximize the use of the software to perform daily

operations Evaluate user knowledge and work with IT education staff to

develop specialized training when necessary; educate users in system

optimization Acts as liaison between users and the software vendor(s)

Guides the modification of system applications in instances where

current applications impede performance or where changes will enhance

performance Ensure system application updates are working properly

before updates are loaded into the live system by coordinating testing

and update dates with users and vendors Integrate new application(s) in

the existing HIS according to the implementation schedule Respond to

user questions with timely answers and/or referral to appropriate

department/person Assist users with technical problems by alerting HIS

Operations staff to the need for repair or investigation Coordinate with

Database Analysts to provide expertise in the development of reports and

analyses Work with other IT staff to ensure interfaces between

applications and systems are functioning properly Maintain and

periodically review dictionaries, assist in entering and maintaining

user codes, maintain the security of applications, and ensure

consistency between various dictionaries Investigate on timely basis

discrepancies in statistics which could indicate a problem with the

accuracy of data Work with application managers, staff from affected

areas, and representatives from other impacted areas, to analyze

computer system functions and compare data and existing systems both

functionally and procedurally Implement new clinical, financial, and

administrative software, including add-on features, and/or new routines

in existing applications Participates with other IT staff and other

clinical, financial, and administrative areas in the planning and

implementation stages of the application, including the development of

dictionaries Work with Department Managers and IT Education staff to

ensure training programs for use of applications are developed and

conducted for all levels of users and participate in such programs when

needed Develop system documentation to supplement vendor manuals and

which defines processes, procedures, and policies regarding utilization

of various functions Assist departments with the development of downtime

procedures Qualifications: Bachelors degree in a healthcare-related

field, Information Systems or Business Management Minimum of three

years' experience as a certified Epic analyst Minimum experience of

having participated in at least one Epic implementation Subject Matter

Expert in a designated area of Epic software