Command Center Analyst

Location: Boston, MA Salary: Negotiable Description: Our client is currently seeking a Command Center Analyst with experience working with Dynatrace and/or New Relic.

• Provide systems alerting/monitoring and first level support of all incidents related to the internal application.
• Utilize Dynatrace and supplemental monitoring tools for troubleshooting and correlating alerts.
• Effectively communicate awareness, issues, alert confirmations and status, to team and other areas.
• Perform manual application and portal testing to ensure systems are available and functioning as 'check-out' activities during post maintenance schedules.
• Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect severity levels assigned

• Working in a command center for at least 7 years.
• Very knowledgeable using application performance tools such As Dynatrace and New Relic.
• Working in a fast paced dynamic team environment in support of a customer call center.