-
ID
#7774614 -
Job type
Full-time -
Salary
TBD -
Source
Bynder -
Date
2021-01-01 -
Deadline
2021-03-02
Customer Onboarding Manager
Massachusetts, Boston, 02108 Boston USAVacancy expired!
Job Description
- Own product implementation and configurations for simultaneous customer engagements to contract specifications
Manage projects effectively to deliver on-time, within scope, and within budget
Provide multi-faced support both to customers and internal teams, including: resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting
Drive product strategy with client during implementation to ensure successful long-term client-Bynder partnership
Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction
Enable client administrators through hands-on training and create Bynder Champions for the long-term success of the customer
Maintain working knowledge of an ever-evolving software solution as a product expert
Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success
Inspire team with drive and motivation needed to proactively meet commitments
Build technical and DAM industry knowledge
Occasional travel on-site to clients as needed (10-15%)
Qualifications
3+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role
Excellent verbal and written communication skills; you'll be on the phone with and emailing clients every day
Strong organizational, prioritization, and time management skills
Ability to comprehend and explain technical concepts, especially to non-technical people
Ability to diagnose complex issues and recommend the most effective solutions
An obsession with providing the best in class Customer Experience
Working knowledge of Adobe Creative Cloud and project management systems like Clarizen, Mavenlink, Smartsheets etc. a plus
Additional Information
BenefitsCompetitive Compensation
401(k) - dollar for dollar match up to 6%
Company paid medical and dental coverage for you and your family
Unlimited vacation policy
Commuter benefits and referral bonus plans
Room to advance in a high-growth tech company
Office in Fort Point, near the burgeoning Seaport District
A light-hearted and fun work environment
At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.
All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
Vacancy expired!