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  • ID
    #7774614
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Bynder
  • Date
    2021-01-01
  • Deadline
    2021-03-02
 
Full-time

Vacancy expired!

Job Description

  • Own product implementation and configurations for simultaneous customer engagements to contract specifications
  • Manage projects effectively to deliver on-time, within scope, and within budget

  • Provide multi-faced support both to customers and internal teams, including: resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting

  • Drive product strategy with client during implementation to ensure successful long-term client-Bynder partnership

  • Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction

  • Enable client administrators through hands-on training and create Bynder Champions for the long-term success of the customer

  • Maintain working knowledge of an ever-evolving software solution as a product expert

  • Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success

  • Inspire team with drive and motivation needed to proactively meet commitments

  • Build technical and DAM industry knowledge

  • Occasional travel on-site to clients as needed (10-15%)

Qualifications

  • 3+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role

  • Excellent verbal and written communication skills; you'll be on the phone with and emailing clients every day

  • Strong organizational, prioritization, and time management skills

  • Ability to comprehend and explain technical concepts, especially to non-technical people

  • Ability to diagnose complex issues and recommend the most effective solutions

  • An obsession with providing the best in class Customer Experience

  • Working knowledge of Adobe Creative Cloud and project management systems like Clarizen, Mavenlink, Smartsheets etc. a plus

Additional Information

Benefits

  • Competitive Compensation

  • 401(k) - dollar for dollar match up to 6%

  • Company paid medical and dental coverage for you and your family

  • Unlimited vacation policy

  • Commuter benefits and referral bonus plans

  • Room to advance in a high-growth tech company

  • Office in Fort Point, near the burgeoning Seaport District

  • A light-hearted and fun work environment

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V

Vacancy expired!

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