-
ID
#7258543 -
Job type
Permanent -
Salary
-USD -
Source
Federal Reserve Bank of Boston -
Date
2020-12-23 -
Deadline
2021-02-21
FedNow Head of Service Management, Assistant Vice Presi
Massachusetts, Boston, 02108 Boston USAVacancy expired!
FedNow Head of Service Management, Assistant Vice President FedNow- The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States. Position Contributions The Head of Service Management reports to the Head of Business Operations and will be responsible for developing and implementing the tier 3 service management and monitoring, as well as the business continuity model for the FedNow service. The Head will oversee the design and implement the monitoring strategy for the health and performance of the service, incident and exception management processes and disaster recovery processes to ensure a high availability service and day-to-day operational procedures. What will be expected of you
- Develop the staffing strategy for the tier 3 specialist team that will support 24x7 availability of the service, inclusive of onboarding, internal training, and management plans
- Design and implement a strategy to monitor the health and performance of systems
- Develop and oversee incident and exception management processes
- Ensures team is supporting escalated customer / ecosystem tickets; responsible for reviewing nature of tickets escalated and identifying proactive opportunities to reduce volume (where possible)
- Define tools and process for gathering business analytics to determine improvements and opportunities for predictive automation
- Lead business continuity exercises for business operations and participate in broader disaster recovery exercises
- Provides recommendations for improved BC/BR process and policies and collaborates with Technology team on revisions
- Background in banking, payment systems and private sector clearing and settlement arrangements
- Technical background with proven previous experience monitoring a high availability system
- Demonstrated experience managing, developing and coaching a high performing team of senior staff
- Ability to effectively work remotely and across teams
- Master s Degree preferred and a minimum of 7 years of related experience
- Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information
- Strong written and verbal communication skills, with ability to express ideas in a clear, concise and compelling manner and tailor communications for different audiences
- Detail-oriented and capable self-starter with the ability to explore innovative ways to perform tasks in an efficient and timely manner as an individual and in a team environment
- Excellent relationship management and collaboration skills including the ability to influence and build consensus across teams; demonstrated experience delivering successful outcomes on projects involving multiple stakeholders with differing / diverging interests highly desired
- Ability to work independently in a remote team environment and to proactively identify product opportunities that arise related to business trends and market developments
- Strong project management skills to include organization, planning, and execution with the ability to manage various tasks simultaneously and work under tight deadlines with conflicting priorities, while providing high quality products
- Experience working with agile software tools such as Octane, Jira, VersionOne, Trello
- Experience with other tools Splunk, Elastic, Tableau, Service Now, Remedy
Vacancy expired!