DescriptionThe Beneficiary Service Representative represents the company by addressing incoming telephone, digital, or written inquiries. They also perform basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.ResponsibilitiesThis position addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.This is a 100% remote position .What Humana OffersWe are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.Are you looking for a CAREER and not just a JOB?Your FUTURE is here with us - COME GROW WITH HUMANA!Benefits Start on Day One! Great 401k Match! Tuition Assistance Programs! Professional Development! Advancement Opportunities!This is a 100% remote position .Required QualificationsOur Department of Defense contract requires U.S. Citizenship for this role
2 years or more of work experience in a professional, customer service-driven environment
High level of confidence and experience using technology with ability to navigate multiple screens or web browsers at one time
Demonstrated ownership to problem-solve independently
Excellent verbal and written communication skills
Must be flexible and able to work an 8 hour shift sometime between the hours of 7:00 a.m. -7:00 p.m. EST
Training will start day one of employment and runs the first 6 weeks with a schedule between the hours of 8:00 am - 5:00 pm EST. Attendance is vital for success, so NO TIME OFF is allowed during training
Preferred QualificationsAssociate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Fluency in Spanish
Work-At-Home RequirementsWAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Additional Information - How we Value YouHealth/Vision/Dental Benefits Effective day one
Competitive pay/salary ranges
Associate Incentive Plan
401K Match- Immediate company match of 125 percent on the first 6 percent of your pretax 401(k) or Roth 401(k) contributions.
Interview FormatAs part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Scheduled Weekly Hours40Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=HumanaWebsite.
Customer Service Representative - Merrimack, NH