-
ID
#32587519 -
Job type
Contract -
Salary
Depends on Experience -
Source
Bayforce -
Date
2022-01-26 -
Deadline
2022-03-27
IT Support Specialist
Massachusetts, Boston, 02108 Boston USAContract
Vacancy expired!
- Provide on-site and remote end user and server support with focus on:
- Client satisfaction
- Service delivery quality
- Technical excellence
- Proactive maintenance, documentation, and testing of client network environments through a combination of scheduled onsite and remote work using prescribed checklists
- Perform end user support as it relates to desktop, server, and Mobile communication technologies.
- Perform Basic network diagnostics and repairs.
- Participate in technical discussions with clients and client stakeholders that impact the client’s business continuity and growth.
- Develop Subject Matter Expertise in focused area(s) as local team, market and Regional needs dictate.
- Maintain accurate and up to date documentation of client’s network environment and supporting material that ensures consistent quality remote support by any member of the Service Delivery Team.
- Project Deployment – the SS-II will at times work with assigned project leads and Project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of I.T. projects for our clients
- Respond to communications from team members within timelines established
- Timely escalation of issues that prevents you from performing the above job functions.
- Required to participate in the on call rotation that may include off hours onsite visits.
- At least one of the following industry certifications is required
- MCSA: Desktop
- MCITP: Windows Desktop
- MCTS: Adminsitering Office 365 or
- 1 core exam towards MCSA: Office 365
- CompTIA Network+
- Cisco Certified Entry Network Technician (CCENT)
- Minimum of 2 years’ experience supporting and installing Windows Desktop operating systems (Windows 10 and above)
- Minimum of 1 years’ experience performing entry level Server/network administration (Windows Server 2016 and above)
- Advanced knowledge and proven record deploying and supporting Microsoft Office applications (Minimum Office 2013, Office 2016 and above and O365 preferred)
- Basic understanding of and practical entry level Support experience of Firewall appliances and services (Cisco ASA and/or SonicWall NexGen models highly preferred).
- Basic understanding of the following protocols and networking services: TCP/IP, DNS, DHCP, Layer 2 and Layer 3 Switching
- Good understanding of and practical deployment experience of Client Mobile messaging devices including, iPhone, Android and other handhelds and Tablets
- Basic understanding of and practical support experience of Server Mobile messaging technologies including Active Sync
- Basic understanding of and practical administration experience of Backup processes, software and hardware
- Basic understanding of WLAN, security concepts
- Proven troubleshooting and diagnostic skills
- Level 2 Escalation - Provide Subject matter expertise to diagnose and remedy end user issues that are escalated by Clients, client stakeholders and/or other members of the service Delivery team (Primarily from Support specialist I)
- Ability to communicate with users over the phone and provide remote support using a variety of remote support tools
- Must be a detail-oriented self-starter – function autonomously, with minimal supervision
- Strong team player
- Excellent verbal and written communication skills. Able to explain technical issues in clear and understandable language
- Strong customer service orientation
- Demonstrated dedication to consistent quality
- Possess valid and clear drivers’ license and have access to a good working car and/or other form of reliable transportation as required
Vacancy expired!
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