-
ID
#32344845 -
Job type
Permanent -
Salary
Depends on Experience -
Source
Phoenix Technology Partners, LLC -
Date
2022-01-21 -
Deadline
2022-03-22
Technology Support Specialist
Massachusetts, Boston, 02101 Boston USAPermanent
Vacancy expired!
- Providing support to desktops, notebook systems, hardware, and customer related services. Also providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting
- Providing assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary
- Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware; also scanning computers for viruses
- Troubleshooting and resolving problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem.
- Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance
- Display knowledge and proficiency in various remote communication methodologies, including Remote Desktop Services, RSA SecurID technology and VPN
- Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems.
- Possess knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 2016 (Word, PowerPoint, Excel and Outlook), IManageFilesite and ChangePro
- A Bachelor’s degree in Computer Science or Information Systems
- A minimum of three (3) years of technology support experience with PC hardware/software is desired, with experience working with remote communications hardware including wireless routers and network interface cards
- A minimum of two (2) years of related experience working with notebook computers, specifically Lenovo notebooks
Vacancy expired!
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