ID
#12265219
Job type
Contract
Salary
Competitive
Source
Hollister
Date
2021-04-14
Deadline
2021-06-13

Senior Support Engineer

Massachusetts, Boston, 02108

Contract

Vacancy expired!

Senior Support Engineer
One of our clients, an international consulting firm, is looking to hire a Senior Support Engineer for their Boston office. This role will work with a team in a fast-paced, agile environment to provide technical support and customer service on company supported computers, devices, applications and platforms. The ideal candidate for this position is highly self-motivated and directed, with strong interpersonal skills and customer service orientation. On-call and after-hours support will be required. If you are interested in this position, please submit a copy of your resume today.

Responsibilities:

Provide technical support and troubleshooting to network, desktop, phones and/or systems hardware and software
Support and maintain user account information including rights, security and systems groups
Maintain thorough and accurate documentation of ticket status and resolution
Work with vendors to repair equipment and troubleshoot issues
Operate, maintain, and troubleshoot complex audio/visual equipment such as teleconferencing devices, projectors, and presentation hardware
Create and maintain documentation as it relates to system configuration, processes, and service records
Provide training, guidance, support, and mentoring to colleagues and end users
Manage the ticket system queue with the Service Desk Manager
Configure and install PCs, network printing devices, peripherals and software
Provide desk-side technology support to professionals at all levels of the organization
Implement and maintain network standards and guidelines; utilize tools such as imaging software, Active Directory, and Remote Desktop
Ensure system security is in compliance with firm policy including virus protection

Requirements:

Bachelor s Degree OR five to seven years equivalent work experience
Experience supporting and troubleshooting Microsoft Windows 7 and 10, Office 2010 & 2016, desktops, laptops, and printers in a corporate environment
General WAN/LAN/wireless networking, TCP/IP, DNS, DHCP
Experience supporting remote users through VPN, MDM and BYOD mobile devices for the enterprise
Familiarity with ticketing systems & VoIP phone systems
Experience supporting mobile devices, including iOS, Android and Blackberry
Working knowledge of Virtual environments

Our Commitment to Diversity, Equity & InclusionAt Hollister Staffing, we are committed to being a diverse and inclusive workforce. Everyone is welcome at Hollister and we encourage our employees to be comfortable bringing their authentic whole selves to work. We value multiple approaches and points of view. We believe diversity drives innovation, so we re building a culture where differences are celebrated.

We re also seeking ways to grow our network of people, programs, and tools to ensure our pipeline is representative of the diversity within the community we serve. We are actively encouraging our recruiters to do the same, and to tap into a multitude of sources to access diverse talent to introduce to our clients who are hiring. We are simultaneously providing opportunities for individual and organizational learning about equity, inclusion, and diversity.

Hollister Staffing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, ancestry, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.

We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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