ID
#12262748
Job type
Permanent
Salary
Depends on Experience
Source
J.E. Ranta Associates
Date
2021-04-14
Deadline
2021-06-13

Desktop Support Analyst

Massachusetts, Boston, 02109

Permanent

Vacancy expired!

Member of the Global Technology Services Team responsible for Desktop Support

DescriptionThis role engages directly with the firm’s business professionals in support of their workflow processes. This individual will think strategically and provide a robust technology platform for these professionals in the office, offsite and while mobile. Ensuring quick and efficient resolution of technology related problems is critical as is project management skills, strong technical knowledge and expertise, and people management skills.This individual needs to work with minimal direct guidance and work effectively in a strong team environment with a deep sense of ownership and urgency. High stress situations involving problem diagnosis, business communication, and issue resolution must be handled with determination, effectiveness and grace.In addition to working with a seasoned team that has built trusting relationships with the business teams, this role interacts closely with application support teams, engineering teams, and infrastructure teams across the IT department.

Responsibilities

Support all aspects of the end user computing platform and technology service delivery for business professionals.
Advance our customized support model designed to provide the highest level of service delivery to the business community.
Employ problem-solving skills on inquiries and issues that arise as part of the day-to-day business workflow.
Drive for issue prevention by employing root-cause analysis, issue tracking, trend analysis and status reporting.
Coordinate IT staff and contractors to provide maintenance and repairs, moves and equipment exchanges.

Qualifications

One year of customer support in a helpdesk or desktop support environment
Experience working in a financial firm a plus, but not a requirement
Experience in PC hardware – desktops, laptops and tablets
Strong knowledge of Microsoft operating systems
Strong knowledge of Microsoft Office\Microsoft 365 Apps including Outlook
Experience with Mac OS X
Experience with remote computing technologies including VPN and Remote Desktop Protocol (RDP)
Strong knowledge of mobile devices (iOS, Android, etc.) and Mobile Device Management (MDM) systems
Working knowledge of Internet\Intranet Technology
Must be self-starter, possessing drive and ability to work with minimal supervision
Ability to manage conflicting priorities effectively
Ability to perform research and share knowledge with team members
Proven project and delivery management skills
Attention to detail, strong written and oral communication skills
Ability to work well in a team environment

Vacancy expired!

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