ID
#10208211
Job type
Permanent
Salary
Depends on Experience
Source
The Ceres Group
Date
2021-02-08
Deadline
2021-04-09

Technical Change Incident Management

Massachusetts, Boston, 02108

Permanent

Vacancy expired!

Looking to take ownership of moving a companies technology initiatives to their future state? This might be the role for you.

The Technical Change Analyst has two primary functions:

Coordination and facilitation of the regular operational review and approval of changes affecting our firm's technical environment. This includes software, hardware, and configuration changes. Reviews are conducted with key members of all teams in technology, as well as various functions of the risk management organization.

When there are significant system outages, the analyst is responsible for initiating a post mortem investigation for the purposes of identifying the root cause and making recommendations for process or system improvements to prevent re-occurrence.

Responsibilities, Duties, and Accountabilities:

Application of a consistent change management process and tools to properly facilitate control over technical changes in the environment
Identify opportunities to improve the change management process, including approvals, reviews, and communication of changes
Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance
Conduct impact analyses, assess change readiness and identify key stakeholders.
Support and engage senior leaders
Track and report issues
Define and measure success metrics and monitor change progress
Creation of a process and deliverables to support a problem management function
Perform detailed post mortem analysis on significant outages to identify root cause
Recommend improvement opportunities to reduce or eliminate outage risks

Qualifications:

Excellent written, presentation, and collaboration skills
Proven ability to partner and find common ground between varying business and technical teams
A minimum of 6 years experience working in IT technical projects and changes
Bachelor’s degree in IT required
Working knowledge of infrastructure, network, and software development practices
Process improvement knowledge to identify/recommend opportunities
Ability to communicate and work with all levels of management within the organization
Tracking and analysis of KPIs and metrics
Working knowledge of industry operating standards such as COBIT, ITIL, ISO, etc.
CISA certification preferred but not required

Vacancy expired!

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