Customer Service & Phone Receptionist

Key Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.

- Schedule appointments and manage service requests efficiently.

- Maintain accurate records of customer interactions and transactions.

- Provide information about our services and address customer concerns.

- Support the team with various administrative tasks as needed.

Qualifications:

- Previous customer service experience is required.

- Strong attention to detail and ability to work in a fast-paced environment.

- Basic computer skills, including proficiency in Microsoft Office.

- Experience in a family business is a plus.

- Excellent communication skills and a positive attitude.

Work Schedule:

- Ideal candidates can work 40 hours a week, but we are flexible and willing to accommodate fewer hours for the right candidate.

About Us:

Master Chimney is a family-owned business dedicated to providing exceptional chimney repair and maintenance services in the Greater Boston area. As we gear up for our busy fall season, we’re looking for a friendly and detail-oriented Customer Service & Phone Receptionist to join our team.