Field Services Technician

Vacancy expired!

Must have Active Secret Clearance in order to be considered.

Job Overview: The main function of a field service technician is to install, maintain, and repair products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

Job Responsibilities:

• Installs, upgrades, and removes products ensuring coordinative engineering field change.
• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Travels frequently to customer sites in performance of duties.
• The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
• The employee must lift and/or move up to 50 pounds.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
• Analyze user needs and recommend appropriate hardware.

Required Skills:

• High School Diploma or General Equivalency Diploma (GED).
• 2+ years of experience in customer service or related experience.
• A+ce Certification (could accept Network+, Security+ or CISSP)
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Strong ability to work independently and manage one's time.
• Strong mentoring skills necessary to provide support and constructive performance feedback.
• Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Vacancy expired!