• Find preferred job with Jobstinger
  • ID
  • Job type
  • Salary
  • Source
    Kforce Technology Staffing
  • Date
  • Deadline

Desktop Services Tech

Maryland, Columbia, 21044 Columbia USA

Vacancy expired!

RESPONSIBILITIES:Kforce has a client that is seeking a Desktop Services Tech in Columbia, MD.

Key Tasks: Desktop Services Tech will perform intermediate (level 1) to advanced (level 2) administration of desktop related technologies, including installation, configuration, system software maintenance, desktop monitoring, performance tuning and optimizations, upgrade, troubleshooting, diagnosis and repair, and support for enterprise production desktop technologies and back-office platforms in accordance with department policies and procedures Manage customer service requests using approved IT Service Management standards, policies, and procedures Administer appropriate levels of desktop services and related security controls to secure enterprise computing assets from vulnerabilities and threats (e.g., anti-virus, anti-spam, anti-spy ware, etc.) Participate and contribute to relevant business resumption recovery activities of assigned areas and consult with external vendors for resolution As a Desktop Services Tech, you will work with manufacturers and vendors to effectively resolve desktop-related problems as it relates to this position Perform preventative maintenance and make corrective actions to problems delegating to other team members as may be needed Receive, screen, and provide requested technical support to end-users and/or escalate requests to appropriate IT staff via Service Desk or other communication media, using appropriate technologies and procedures to resolve issues Maintain professional written and face-to-face communications with employees and colleagues at all levels across the firm and in support of the company's mission and values Desktop Services Techs train and provide technical guidance to internal clients on hardware and software support issues Brief management and IT Team members of status of deliverable services; Document activities in accordance with departmental procedures

REQUIREMENTS: Associate degree in Computer Science from an accredited college or university, along with a minimum of one (1) to two (2) years for Level 1 technicians, or two (2) to four (4) years for Level 2 technicians minimum IT industry related experience or any equivalent combination of education, experience, and training Successful experience in an advanced desktop services role, delivering products and services at an enterprise level while supporting multiple end-users; Extensive experience in complex troubleshooting, diagnostic analysis, configuration, and repair of new and existing desktop technologies; And working in a team environment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Vacancy expired!

Report job

Related Jobs