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  5. Availability Manager Level 1 with TS/SCI FSP
  • ID
    #20009223
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Information Management Group
  • Date
    2021-09-20
  • Deadline
    2021-11-18

Availability Manager Level 1 with TS/SCI FSP

 Maryland, Columbia, 21046 Columbia USA
 
Permanent

Vacancy expired!

Overview

IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time

Availability Manager with TS/SCI FSP at its

Columbia, MD location.

Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.

Responsibilities

Supervises the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance. Requires strong understanding of technical aspects of desktop, voice and/or data communications, and LAN telecommunications including desktop and switching equipment, vendors, networking, network components, user training, installation, and customer service.

1. Manages operational management team and service delivery staff to ensure service levels and objectives are met.

2. Implements operations improvements to meet established objectives across multiple facilities.

3. Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes.

Investigates matters of significance, recommends and implements appropriate course of action.

4. Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance.

5. Develops and implements processes for leveraging and using resources to meet customer needs.

6. Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service.

7. Identifies process matters of significance or enhancements and implements.

8. Trains and evaluates employees to enhance their performance, development, and work product.

9. Addresses performance issues and makes recommendations for personnel actions.

10. Prepares and recommends operating and personnel budgets for approval.

11. Monitors spending for adherence to budget, recommends variances as necessary.

12. Can follow detailed work instructions.

13. Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.

QualificationsAvailable shifts are
  • Swing 1: Sun-Thurs, 1400-2230
  • Swing 2: Tues-Sat, 1400-2230
  • Night 1: Sun-Thurs, 2200-0630
  • Night 2: Tues-Sat, 2200-0630

Clearance Required: TS/SCI with Full Scope polygraph prior to consideration

Education/Years of Experienece:

Must have seven (7) years of experience that can be a combination of work history and education. A Masters' degree is equivalent to 6 years' experience; a Bachelors' degree is equivalent to 4 years of experience and an associates' degree is equivalent to 2 years of experience

All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.

IMG COMPANY BENEFITS
  • Health, dental, vision, and life insurance
  • Short term and long term disability insurance
  • 401(k) with generous company match
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • 20 days of personal leave plus paid federal holidays
  • Professional development and training assistance

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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