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  5. NOC Engineer
  • ID
    #20008238
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Apex Systems
  • Date
    2021-09-20
  • Deadline
    2021-11-18

NOC Engineer

 Maryland, Columbia, 21044 Columbia USA
 
Permanent

Vacancy expired!

Role: NOC Engineer

Location: Columbia, MD

Client: Communications Company

Length: LTC with potential to convert

Team Size: 13

Schedule: Tuesday- Saturday 4pm - midnight

Technical Environment: Avaya Communications Manager, System Manager, CS1K, Aura, Contact Center, Unified Communications, Avaya Session Manager, Voice Mail, VoIP, SIP, Nortel, Cisco, Avaya, RiverBed, BGP, SolarWinds, NetIQ, Wire Shark, BGP, MPLS, IPv6, NAC, HSRP, LAN, WAN, DHCP, VMWARE, Load Balances, Acme, SBC, Firewalls, CheckPoint, Palo Alto

Overview:

Our client is a trusted partner for governments to support the livelihood, security and well-being of its citizens. They deliver a comprehensive portfolio of technology and high-end services capable of meeting the demands of the most complex and important systems in the world. They engineer, deploy and manage mission-critical solutions for government, including homeland security, criminal justice, defense and civilian agencies within the U.S. Federal Government and at state and local levels.

The chosen candidate will use remote monitoring tools to identify issues with customer equipment, and then work with technical support engineers to identify problems, investigate causes and recommend solutions to correct common failures. Problems that cannot be readily resolved will then need to be escalated to Network Support Engineer(s) for timely resolution. The position will require this individual to work shift-work to support of the customer's requirements for 7x24x365 day support.

Principal Responsibilities:

  • Monitoring and reporting of system capacities
  • Mentoring junior level NOC personnel
  • Work with technical support engineers to diagnosis network problems, follow procedures and processes to find solutions
  • Monitors and controls the performance and status of the network resources with Splunk and proprietary tools
  • Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
  • Troubleshoot Voice Networking, IP Address issues related to security, firewall, etc

Required:

  • Understanding of basic Networking Protocols and Troubleshooting
  • Experience troubleshooting Avaya applications such as Session Manager, System Manager, Communication Manager, and associated voicemail
  • Experience with telephony, VoIP and/or Data Systems
  • Excellent customer service skills
  • Passion and drive to grow and learn in the environment and company

Preferred:
  • 4-5 years of experience in a Help Desk or Network Operations Center
  • Relevant Degree or Certifications
  • Eligible to obtain and maintain a Suitability clearance
Apex Systems currently has an immediate opening for a Telecom/NOC Specialist supporting a large Communications client in the greater Baltimore area. The Telecom/NOC Specialist will use remote monitoring tools to identify issues with customer equipment, and then work with technical support engineers to identify problems, investigate causes and recommend solutions to correct common failures. Please see below for specific skill sets and responsibilities.

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Vacancy expired!

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