Job Number 22087606Job Category Human ResourcesLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United StatesBrand CorporateSchedule Full-TimeRelocation? NPosition Type ManagementLocated Remotely? NMarriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARYmHUB is Marriott’s integrated workforce management platform that supports and enhances the associate experience throughout the talent life cycle. The Core HR Center of Expertise (COE) is the data nucleus powering our workforce platform, where associate data, organizational values (departments, job codes, actions, etc.), security roles, global localizations, and direct access / self-service reside. The Manager, HR Technology supports the Director, HR Technology and works closely with other COEs and vendor partners to refine current processes supporting core HR functionality to include data management, integration, security, and configuration of associate data entry. This work includes supporting proactive cross-workstream solutions, identifying guardrails, and monitoring tools to facilitate data entry accuracy; establishing processes and policies to maintain global data governance; and partnering with third party vendors to establish processes that create operational efficiencies and enhance the user experience in both mHUB and the Service Center support model.SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONSSupport Marriott’s HCM Solution to address issues and participate in the escalation and resolution process.
Internally consult with stakeholder to investigate global business systems; identify best-practice options for their improvement; and bridge needs of the business with technology, processes, and services.
Coordinate and/or participate in the functional testing of systems enhancement, break-fixes, and upgrades.
Document and monitor issues, prioritize defects with stakeholder, and work with service providers on resolution while keeping stakeholders updated on progress.
Assist with drafting and/or reviewing of change requests and orders, requirements, test condition, scripts, and staging test data where appropriate.
Provide support to users through the team escalation mailbox, identify issues or trends require proactive intervention to reduce issues and improve process or system performance.
Identify and prioritize service enhancements and break fixes in support of business processes.
Support tool upgrades/releases by analyzing their impact, validate new functionality and capability while ensuring existing functionality is not interrupted.
Maintain current understanding of the service model of 3rd party vendors/consultants and service providers to ensure product support, positive user experience and data integrity.
Serve as subject matter expert on tools to provide guidance to users, COE, or continent representatives on how to use them effectively.
Monitor status reports and weekly issues and trends as necessary and recommend appropriate action to achieve institutionalization of business processes.
Ensure documentation is kept current and captures key components of the functionality including the archiving of development documentation on the Marriott shared site.
Work with Communications and HR leadership to communicate system changes and outages and disseminate best practices to business process users.
Recommend Change Requests for approval by Leadership (with COE approval obtained as appropriate).
Foster positive relationship with key corporate, vendor and market contacts to ensure a climate of cross-functional teamwork
Perform other duties and special projects, as needed
CANDIDATE PROFILEExperience2+ years of exposure to global Human Resources programs and practices
2+ years of experience in business process management methods including soliciting and documenting requirements, creating complex and thorough process flows, analyzing and documenting change impact, preparing and executing testing, preparing, and validating production launch, preparing, and overseeing on-going user and system support, and continuously evaluating processes, technology, and functionality to further optimize user experience.
2+ years of experience in vendor relationship management and oversight (desired)
Experience in managing and coordinating varieties of inputs from functional experts working in a team environment
Experience in the Lodging/Hospitality industry preferred
Education or CertificationBachelor’s degree or equivalent practical experience (required)
PHR certification (desired)
Knowledge and SkillsUnderstanding of general data concepts, tables, transactions, and interfaces
Proficient in Microsoft Office applications
Knowledge of HR systems such as payroll, reporting, recruiting, compensation, and performance management.
Experience with Oracle HCM preferred
AttributesStrong communications (verbal and written), organization and presentation skills
Strong problem-solving skills; encourages innovative solutions when appropriate
Strong organizational and managerial skills to be able to effectively manage multiple priorities, follow through on commitments, and coordinate interdepartmental projects
Ability to identify and recommend approaches to addressing risks in a positive manner
Effectively work in a team environment
Ability to embrace continuous process improvement
Strong attention to detail and accuracy
High degree of initiative; highly motivated self-starter
Strong interpersonal skills with a “win-win” negotiating style
Trustworthy with strong business integrity
Comfortable with ambiguity and change
Proven abilities to influence without direct authority, comfortable in respectfully challenging Senior Leaders
This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Vice President, Centralized Reservations and Revenue Management Technology Products
SrDir-Global Technology - Service Desk