Help Desk - Tier II Arlington, VAMUST: Experienced Tier II Help DeskActive Top Secret is required2+ years of recent Deskside Support experience is required (Deskside / Desktop support)Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levelsExcellent technical knowledge of PC and desktop hardware and associated diagnostic tools to perform remote diagnosticsTroubleshoot the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, hard drives, RAM, memory chips, CD-ROMsCollaborate with LAN technicians/network administrators to activate ports, troubleshoot network connectivitySupport and provide feedback to ensure continual process improvementProvide rapid support response for break/fix and requirement requestsFamiliarity with creating tickets, and following up on tickets once createdAdminister and resolve issues with associated end-user workstation networking software productsSupport third party software applicationsExceptional customer service skillsExperience with creating accounts, distribution list and troubleshooting user permissions in Exchange Active DirectoryCompTIA Security + CE is required DUTIES: Provide client end-user IT support to the Immediate Office of the client for a high availability, workstation-based, computer networkIncluding a variety of IT and communications capabilities and a complementary mobility solution, which are fully compliant with Department of Defense (DoD) standards-based architecturesWork and lead a team of service desk analysts providing support to the clientRespond to phone, email, trouble ticket, and walk-up requestsSupport Windows 10, mobile, and other technologiesFast-paced environment serving high-level executives and VIPs requires exceptional communication and customer relations abilitiesCoordinate and execute IT support for CONUS/OCONUS travelAssist with preparing travel equipment (mobile devices/laptops) and assist with Aircraft communicationsAble to communicate with Senior OfficialsAbility to prioritize and execute tasks in a high-pressure environmentAbility to manage multiple tasks simultaneously