-
ID
#15428087 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2021-06-13 -
Deadline
2021-08-12
Technical Writer
Maryland, Baltimore, 21201 Baltimore USAPermanent
Vacancy expired!
Apex Systems has an immediate need for a highly skilled Technical Writer to support one of our larger federal government integrator clients. We are looking for someone local to the D.C., Maryland, Virginia market, or someone who is comfortable relocating to this area. Primary Responsibilities Under the direction of the Sr. Communications and Multimedia Manager and working collaboratively with the Knowledge Base Coordinator on KBA efforts, your responsibilities will include but not be limited to:
- Conceive, write, edit and proofread product and project communications including end-user communications, marketing releases and stories, technical and instructional documents, digital and website content, presentations, other communications related to integrated strategic communication plans;
- Digital, print and physical mediums include but are not limited to: presentations, signage, posters and banners, email broadcasts and announcements, intranet and web materials, newsletters, events, videos, animations, diagrams and dashboards, instructional documents, executive summaries, one pagers, white papers, reports and knowledge base articles and research;
- Create integrated communications across different mediums;
- Communicate with document authors during the writing and editing process and work with technical staff to research and review documentation;
- Advance communication processes, guidelines and standard procedures including document management, review and approval processes and quality control;
- Create technical instructional documents in a clear and concise manner using the Knowledge-Centered Services methodology;
- Apply the Knowledge-Centered Services methodology to the process of updating and maintaining knowledge base articles;
- Assist Knowledge Base Coordinator in reviewing and updating technical documentation used by Service Desk Operators and end users;
- Convert current knowledge base articles to updated Knowledge-Centered Services article template;
- Review and upload knowledge base articles to ServiceNow;
- Learn and utilize ServiceNow to track knowledge base performance, trends and reporting;
- Develop documentation for review and approval by technical specialists and management ensuring that final documents meet applicable contract requirements and government regulations;
- Communicate with document authors during the writing and editing process and work with technical staff to research and review documentation;
- Consult with relevant information sources, including research, technical documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables;
- Provide editing and proofreading through all stages of communications;
- Ensure documents meet editorial and government specifications and adhere to standards for quality, graphics, coverage, format and style including 508 compliance.
- Bachelor's degree in writing, journalism, mass communications, English, technical writing, or closely related discipline;
- 2-4 years of experience creating print and digital communication deliverables from concept through to production, execution and implementation;
- Proven writing skills, content development and communications experience;
- Ability to capture technical solutions and designs and translate in technical documentation and plain language;
- Strong verbal communication skills;
- Ability to write to diverse content styles, audiences and mediums;
- An eye for good design, composition and brand;
- Ability to collect data and define problems
- Ability to research and organize processes in a concise and discernible manner;
- Strong professional (business, technical, scientific) writing and technical content development skills
- Ability to manage multiple assignments while ensuring technical accuracy and fact checking, adherence to documentation standards, and a timely delivery of all work products;
- Attention to detail, ability to self-manage, check own work including proofreading and editing, and maintain quality;
- Desire to bring proactive innovation and creative thinking to projects to meet new goals and outcomes;
- Ability to work within a team and independently, working methodically to meet deadlines;
- Must be able to work additional hours on occasion;
- Ability to travel locally as required and at times regionally or nationally as requested;
- Ability to obtain a public trust clearance.
- Strong proficiency with Microsoft Office
- Ability to work to 508 compliance;
- Experience with human centered design (HCD) framework;
- Experience working with Agile project management including Jira and Confluence environments;
- Knowledge of ServiceNow;
- Ability to work within the Knowledge-Centered Services (KCS) methodology framework.
- Experience in a similar working environment helpful, including information technology, but not required as new thinking, experience and ideas from other industries or work environments are considered a plus.
Vacancy expired!
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