Customer Service Operations Leader

THIS IS A LOCAL POSITION: YOU MUST LIVE WITHIN 20 MINUTES OF COMMERCIAL STREET, PORTLAND TO BE CONSIDERED

Company Overview: UniteGPS is a pioneering company specializing in GPS-based software solutions for school transportation. Our flagship product, Crosswalk K-12, provides real-time student ridership tracking, routing, and operational efficiency tools for school districts across the United States. Headquartered in Maine, UniteGPS has grown significantly, serving clients from coast to coast with innovative, technology-driven transportation solutions​​. www.unitegps.com

Position Overview: As we continue to expand, we are preparing to establish a local office to support company growth. We are seeking an experienced Customer Service Operations Leader to lead our remote customer service team, currently consisting of three members. This role is critical to improving operational efficiency and client satisfaction. The ideal candidate will have exceptional attention to detail, a creative problem-solving mindset, and the ability to assess and streamline customer service processes.

In this role, you will be responsible for guiding the customer service team, ensuring smooth operations, and fostering a collaborative environment. Additionally, you will work directly with clients to manage training, handle support inquiries, and occasionally travel to client sites for on-site implementations.

Key Responsibilities:

Lead a remote team of three customer service professionals, ensuring that team members provide timely, effective support to clients.

Develop and implement strategies to streamline customer service operations, improving efficiency and reducing response times.

Serve as the primary point of contact for high-priority client issues, guiding the team through resolution and ensuring a positive client experience.

Conduct process assessments, identify areas for improvement, and implement creative solutions to enhance the client experience.

Travel to client sites as needed for training and implementation projects, ensuring a smooth transition and setup.

Provide leadership and guidance with the goal of growing into a Chief Operating Officer role as the company expands.

Qualifications:

Proven leadership experience in customer service or operations management.

Strong attention to detail and problem-solving skills.

Ability to assess operational processes and implement streamlined solutions.

Comfortable with client-facing responsibilities and occasional travel for on-site client support.

Experience with software solutions, ideally in a transportation or logistics environment, is a plus.

Strong communication and interpersonal skills, with a focus on client relations and team collaboration.

Compensation and Benefits:

Salary range: $50,000 to $70,000

$3,000 HSA contribution.

401K with company matching funds.

Opportunity for career growth, with the potential to transition into the Chief Operating Officer role.

How to Apply: Contact Christopher Bunnell by repluying to this posting.