Warranty Administrator/Claims Processor

Accurately review, process, and submit warranty claims to manufacturer in compliance with their guidelines and policies

Track the progress of warranty claims and follow up with manufacturer to resolve any outstanding issues or delays

Maintain detailed records of all warranty work, including parts, labor, and claim status, ensuring accurate documentation for audit purposes

Verify warranty coverage for customers and provide clear explanations of the terms and conditions of their warranties

Work closely with all departments to coordinate warranty repairs, ensuring a smooth and timely process for customers

Track and order warranty parts as needed, ensuring timely availability to avoid service delays

Stay current with manufacturer bulletins, warranty policies, and procedures to ensure claims are filed correctly

Assist the service, parts and new equipment sales departments with any warranty-related questions or issues

Communicate effectively with customers, technicians, and manufacturer to ensure a seamless warranty process

Process freight claims for damaged shipments

Process contractor claims for damaged/non-working products

Other duties as related to warranty/claims