-
ID
#46102398 -
Job type
Contract -
Salary
$24.00 - $27.00 hourly -
Source
Kforce Technology Staffing -
Date
2022-09-29 -
Deadline
2022-11-27
Digital Print Field Service Engineer
Louisiana, Shreveport, 71106 Shreveport USAContract
Vacancy expired!
RESPONSIBILITIES:Kforce has a client that is immediately searching for a Digital Print Service Engineer to our existing, full-time team of Print Engineers across the country. This role will be based in Shreveport (LA) supporting the surrounding regional customers and our client's large format printing product lines.
Responsibilities: In this role, the Digital Print Service Engineer is accountable for all proactive, break fix and scheduled activates with his assigned customers Accountable for the customer relations and on the job customer training, and for business unit gross margins, including the time indicators, parts returns and other administrative activities Reasonable to escalate any unresolved issue in a timely manner and make sure it was resolved according to the customer satisfaction Responsible for all VAS activities as base line and pit stops and is informed for any installations/de installations related to his business unit Responsible for their own training Maintain high level customer satisfaction by clarifying customer needs and ensuring that they are met Handle customer-relation problems promptly and appropriately, escalate issues according to established procedures The Digital Print Service Engineer will provide service, post- sales or service delivery support and solve applications problems for local accounts Provide direct post-sales systems technical support to end users Solve technical problems on an assigned hardware Applies developed knowledge of the job skills, company policies and procedures to complete a wide variety of difficult assignments/tasks Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment As a Digital Print Service Engineer, this role works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignmentsREQUIREMENTS: Associate degree (technical field) equivalent with 2-4 years of working experience in related fields or degree holder with 1-2 years of relevant working experience Knowledge of corporate organization, job, and policies Advanced knowledge of operating systems and software Basic skills in project management Strong communication skills, problem analysis, and presentation skills Ability to develop Customer relationships Ability to perform while under high-pressure situations Ability to work in a team environment Basic networking, O/S, and troubleshooting knowledge Detailed understanding of general/technical aspects of the onsite system repair jobKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!
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