US-Field Technical Spt Rep IV

Louisiana, Lafayette, 70504

Contract

Vacancy expired!

Looking for Field Technical Support - Printer :: Lafayette, LA :: W2 Contract

Experis, a ManpowerGroup company, has an exciting contract opportunity for

Field Technical Support - Printer.

This position is 12+ months, W2 for one of our key clients,

a Leading American Multinational IT Company.

JOB DESCRIPTION

: - Role: Field Technical Support - Printer Location: Lafayette, LA Duration: 12+ months (W2 contract)

Responsibility:

Work onsite at customer property (not remotely unless told otherwise)
Represent client interests and be liaison with local customer management team
Report customer dissatisfaction to Client Mgr. (CM) and client account team
Attend account calls as directed and provide feedback on activities
Proactive monitoring of customer's printer fleet utilizing FMA and other tools
Assist end user with device functionality
Perform initial trouble shooting
Perform maintenance on devices as directed by CM
Coordinate with client Support when service is required
Coordinate with client with SW branded support
Ensure adequate consumables are available at customer sites
Assist with device(s) deployment/replacement as directed
Track usage/activities at customer sites to better understand their needs
Assist with the collection of usage pages per devices as needed
Miscellaneous duties as directed by CM and account team
Install toner onsite
Manage offsite storage unit
Break/fix services for supported print devices as requested by Customer (ex: Glass Cleanings, Fuser Replacement, Waste Toner Collection, Transfer Kits, Roller Cleaning & Replacements, Jam Clearing, Maint Kit Replacement, Tray Adjustments, Drum Replacements, ADF Cleaning, Print Quality Issues)
Provide Cell Phone for communication
Provide Vehicle for transportation to surrounding Peoria facilities
Proper Dress Code: Khaki/Slacks/Collared Shirt/Comfortable Walking Shoes