-
ID
#8603345 -
Job type
Permanent -
Salary
Depends on Experience -
Source
Louisiana Economic Development -
Date
2020-12-28 -
Deadline
2021-02-26
Senior Help Desk Technician
Louisiana, Lafayette, 70500 Lafayette USAPermanent
Vacancy expired!
VieMed seeks a Senior Help Desk Technician.
Requirements:- 3+ years of experience
- Assist with Tier 2 problem resolutions.
- Strong teamwork and interpersonal skills and ability to communicate with all management levels
- Excellent commutation and customer service skills
- Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
- Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base.
- Monitor system performance and escalate issues as necessary.
- Perform approved HW/SW maintenance on devices.
- Provide extended coverage when business needs require.
- Support end-users in addition to IT department team members.
- Stay current with knowledge of related technologies, designs, methods, and trends.
- Participate in on-call schedule and provides after-hours support as needed.
- Office 365/Microsoft Azure Knowledge
- Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audiovisual systems
- Manage local ticket system and assist with tickets
Vacancy expired!
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