NETWORK OPERATIONS CENTER TECHNICIAN

Location: Louisville, KY Description: At a glance:

• Are you a technically sophisticated professional that specializes in troubleshooting and supporting commercial Optical, Carrier, VIP and fiber-based products?
• Can you commit to a technical position providing expertise to clients from within our Network Operations Center?
• Do you desire a competitive compensation with lucrative benefits and a focus on professional development?

• Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience.
• Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations.
• Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
• Ensure accuracy of master service agreements (MSA) and service lease agreements (SLA) through service monitoring, assurance and reliability for carrier and commercial clients.
• Resolve undocumented issues or highly complex problems by identifying and executing processes and procedures and escalating them to higher level technical resources as needed.
• Maximize project productivity through collaboration with other groups and communicating issues and project status.

• Basic understanding of Cisco based commands and use Familiar with High-Speed Data, Digital Video, VOD, Switch, LAN/WAN networking, Open System Interconnect (OSI), model and routing protocols to include BGP, OSPF, RIP, EiGRP and IGRP Advanced knowledge of Multi-System Operator (MSO), Telecom technologies, Hybrid Fiber Coax (HFC) and Client Premise Equipment (CPE) Devices used in Cable.
• Brother, HP Openview and Unified, ticketing systems such as Remedy and XMatter and MSO billing systems like ICOMS and CSG
• Experience monitoring or provisioning in engineering or technical operations, Optical, TDM, Ethernet, MPLS and IP routing
• Comprehension of fundamental technical concepts with excellent analytical, organizational and time management skills
• Interpersonal communicator with effective problem solving and critical thinking skills
• Proven ability using email, ticketing systems, web portals and technology-specific diagnostic tools
• Ability to read and follow documented processes and procedures
• Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio
• Fluent in written and spoken English communication skills

• Two or more years of event management experience
• Cell tower back-haul or commercial experience with Juniper, nokia, Cisco, Adva and JSDU equipment
• Proficient with Adva FSP NM, Spirent, JDSU QT, and JDSU Centest
• Understanding of fault isolation and troubleshooting
• Knowledgeable of maintenance, service and installation.