Salesforce Support Consultant

Lead Salesforce Support Developer (Service Cloud SME)-Duration: Long TermLocation: Louisville, KYRate: $60/hr. · Ability to analyze system issues and quickly identify root cause and appropriate resolution· Guide Tech M support team in India on daily tasks· Experience working with Salesforce on problem tickets, system issues, case escalations, governor limits, Salesforce 3x/year Release, fix packs, org migrations, org switching, etc…· Ability to operate in complex org configurations with Sales and Service apps on the same platform shared by multiple business units· Ability to support a 24x7 mission critical application used worldwide in multiple languages and territories on a need basis. 40 hours a week.· Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization)· Experience in deploying production and other Sandbox changes to production using GIT, ANT, Changesets)· Experience in Sandbox management (refresh, sync with other environments, deprecation)· Expertise in designing & building a solution using Salesforce Declarative & Programmatic Approach.· Expertise in Programmatic aspect of the Salesforce platform - Apex, Lighting, Front End Web Technologies.Well versed with Service Cloud & Service Business Process: · Email to Case· Web to Case· Live Chat· Live Message (SMS to Case)· Phone to Case· Open CTI and/or CTI Vendors· Omnichannel · Knowledge o Case Routing, Queues, Public Groups, and User Group Assignments o Salesforce Experience 8+ years o Salesforce Certification: Platform Developer I and Platform Developer II (nice to have), Salesforce Service Cloud Consultant (nice to have)Skill Matrix Required Along with Submissions