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  • ID
    #4500364
  • Salary
    TBD
  • Source
    AmerisourceBergen Corporation
  • Date
    2020-08-04
  • Deadline
    2020-10-03
 
Full-time

Vacancy expired!

Title: Distribution Services Specialist

Location: United States-Kentucky-Louisville

Job Number: 0000223BUnder direct supervision of the Director of Operations, DCL is responsible

for driving improvement to the customer experience by gathering and sharing

timely information across functional areas including, but not limited to,

Operations, Customer CARE, Transportation and Sales, in order to drive the speed

and quality of decisions impacting our customers.PRIMARY DUTIES AND RESPONSIBILITIES:Updates cross functional area contacts on any new programs, SOPs, service

issues or inquires and assists with any current issues or unresolved

problems. Assists with customer problems such as missed shipments daily OS&D

reconciliation and resolution (assists in locating missing totes) continually

strives for prompt resolution. Frequently assists with coordinating special

orders, emergency orders, special requests and shipments to ensure a clear and

concise communication channel between all functional areas. Primary owner for divisional mailboxes from Customer CARE to ensure a timely

response. Assists in identifying areas for local process improvement to improve

communication to all functional areas. First level escalation to assist with an explanation of a process or resolve

a process issue. Proactively works with the Director of Operation to review and release

customer claim data for disproportionate results each month and works with

stakeholders to resolve. Responsible for driving down the amount of unsolicited returns by conducting

thorough research, root-cause identification, and follow-up with the Director

Operations or Sales driving pro-active customer awareness of issue. Assists local Operations in reducing the number of suspended return

authorizations ensuring timely and complete credit to customers. Trends mispick and damage data by item for improvement with

stakeholder. Research missing totes/cases reported by CARE but not on Over Short Damaged

(OSD) report. Communicates with all departments within the Distribution Center as well as

Field Sales, Customer CARE, Purchasing Liaisons, Transportation, and other ABC

DCs as required. Makes suggestions and recommendations to Supervisor in an effort to

continually improve customer experience. Complies with all appropriate policies, procedures, safety rules and

regulations. Performs related duties as assigned.Qualifications:

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:Requires broad training in fields such as business administration,

accountancy, sales, marketing, computer sciences or similar vocations generally

obtained through completion of a four year Bachelor’s Degree program, technical

vocational training or equivalent combination of experience and education.

Normally requires a minimum of two (2) years directly related experience.MINIMUM SKILLS, KNOWLEDGE AND ABILITY

REQUIREMENTS:Strong interpersonal skills Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to

improve the customer experience. Familiarity with ABC products, services and pharmaceutical distribution

operations Strong organizational skills; attention to detail Strong knowledge of Microsoft Word, Excel and inventory management

system Working Knowledge of SAP and PKMS

Job: Operations Jobs

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