-
ID
#4500364 -
Salary
TBD -
Source
AmerisourceBergen Corporation -
Date
2020-08-04 -
Deadline
2020-10-03
Distribution Services Specialist
Kentucky, Louisville 00000 Louisville USAVacancy expired!
Title: Distribution Services Specialist
Location: United States-Kentucky-Louisville
Job Number: 0000223BUnder direct supervision of the Director of Operations, DCL is responsible
for driving improvement to the customer experience by gathering and sharing
timely information across functional areas including, but not limited to,
Operations, Customer CARE, Transportation and Sales, in order to drive the speed
and quality of decisions impacting our customers.PRIMARY DUTIES AND RESPONSIBILITIES:Updates cross functional area contacts on any new programs, SOPs, service
issues or inquires and assists with any current issues or unresolved
problems. Assists with customer problems such as missed shipments daily OS&D
reconciliation and resolution (assists in locating missing totes) continually
strives for prompt resolution. Frequently assists with coordinating special
orders, emergency orders, special requests and shipments to ensure a clear and
concise communication channel between all functional areas. Primary owner for divisional mailboxes from Customer CARE to ensure a timely
response. Assists in identifying areas for local process improvement to improve
communication to all functional areas. First level escalation to assist with an explanation of a process or resolve
a process issue. Proactively works with the Director of Operation to review and release
customer claim data for disproportionate results each month and works with
stakeholders to resolve. Responsible for driving down the amount of unsolicited returns by conducting
thorough research, root-cause identification, and follow-up with the Director
Operations or Sales driving pro-active customer awareness of issue. Assists local Operations in reducing the number of suspended return
authorizations ensuring timely and complete credit to customers. Trends mispick and damage data by item for improvement with
stakeholder. Research missing totes/cases reported by CARE but not on Over Short Damaged
(OSD) report. Communicates with all departments within the Distribution Center as well as
Field Sales, Customer CARE, Purchasing Liaisons, Transportation, and other ABC
DCs as required. Makes suggestions and recommendations to Supervisor in an effort to
continually improve customer experience. Complies with all appropriate policies, procedures, safety rules and
regulations. Performs related duties as assigned.Qualifications:
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:Requires broad training in fields such as business administration,
accountancy, sales, marketing, computer sciences or similar vocations generally
obtained through completion of a four year Bachelor’s Degree program, technical
vocational training or equivalent combination of experience and education.
Normally requires a minimum of two (2) years directly related experience.MINIMUM SKILLS, KNOWLEDGE AND ABILITY
REQUIREMENTS:Strong interpersonal skills Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to
improve the customer experience. Familiarity with ABC products, services and pharmaceutical distribution
operations Strong organizational skills; attention to detail Strong knowledge of Microsoft Word, Excel and inventory management
system Working Knowledge of SAP and PKMS
Job: Operations Jobs
Vacancy expired!