Regional IT Support Specialist

About the role:

As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and remote technical support for our offices in Lexington, Knoxville and Nashville. You will work directly with end-users, troubleshooting a wide-range of IT issues and leverage your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology.

What’s in it for you:

• Competitive compensation and benefits package
• Paid relocation to Lexington, KY
• Advancement opportunities with structured career paths
• Access to the latest emerging technologies through Microsoft and Dell partnerships
• Reimbursement for continuous education and technical training
• Leadership experience by being the IT subject-matter-expert for assigned offices
• We win wherever we go– Voted a 2019 and 2020 Computerworld Best Places to Work in IT

What you’ll be doing:

• Provide front-line technical support to on-site and remote employees
• Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers and other hardware
• Manage Windows 10 PC inventory and perform repairs and reimaging
• Work closely with Network and Database Admins, App Developers, and vendors to resolve complex issues
• Test new software and physical and virtual hardware to provide feedback to leadership
• Assist in Network upgrades and other testing after normal business hours and provide back-up, on-call support.
• Ensure internal customers and end-users are your top priority

What you need:

• Bachelor’s degree in Information Technology or equivalent work experience
• 1 year of Help Desk experience; supporting hardware, software, and VoIP systems
• Strong knowledge of Microsoft Office 365, Windows 10, and SCCM
• Basic server and networking skills
• A talent for creatively and decisively solving problems
• Aptitude and ability to work independently and be a technology leader for the company
• Ability to travel up to 15-20%