Technical Support Specialist - Service Desk

Description:This person will be responsible for agency hardware, systems software and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control. Coordinates problem resolution and referrals to other support areas.KNOWLEDGE & EXPERIENCE: Ability to identify and troubleshoot defective equipment Determine and resolve hardware issues prior to deployment Possess network room knowledge and experienceESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE: Excellent customer service skills Excellent organization skills Strong written and verbal communication skills Ability to multi-task while taking phone calls in a fast paced environment Self-motivatedMINIMUM REQUIREMENTS:Education: Bachelor’s degree in Computer Science.Education Substitute: Associates Degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience. OFFICE LOCATION:AOC, 1001 Vandalay Drive, Frankfort, KY 40601PRIMARY COUNTIES OF COVERAGE:120 counties statewideSPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.) Network Operating Systems Computer Technical Certification in the following MOS, MTA, MCP, A+ OR MCITP General Understanding of the ITIL FrameworkTYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:08:00 – 17:00 M-FWork is primarily performed in an office setting, but in the case of special projects and direct end user support Must be able to climb ladder Must have ability to lift 50+ lbs. Travel may be required Should have a valid driver’s license, dependable vehicle, state required motor vehicle insurance and will be expected to travel statewide for the duration of the deployment project.Will train with a Field Services Tech and will visit several customer sites for the first week on the job. This will give great perspective and information on the end users.Skills:Windows 10, Desktop Troubleshooting, Desktop Pc Support, Printer Support, Outlook, Office 365, Hardware Support, Software Troubleshooting, Customer Service Oriented, Interpersonal Skills, Troubleshooting Windows, Troubleshooting, Technical Support Fun, Technical support, Windows, Active directory, Customer service, Hardware, Call center, Remote support, Application support, Software support, Exchange, Ticketing system, Help Desk, Service Desk, Mobile, Desktop, Customer supportTop Skills Details:Windows 10,Desktop Troubleshooting,Desktop Pc Support,Printer Support,Outlook,Office 365,Hardware Support,Software Troubleshooting,Customer Service Oriented,Interpersonal Skills,Troubleshooting Windows,Troubleshooting,Technical Support Fun,Technical suppAdditional Skills & Qualifications:AOC supports the Court Systems throughout the state of KY.Must have enthusiasm for IT and supporting end users - great customer service skills. TEK has multiple Desktop Support Techs working for AOC - Tom Russell in Northern KY, Frank Wells and Nick Johnson in Lexington and Onan Portillo in Louisville, and several Technical Support Specialists on the Service Desk in Frankfort - Brandon Eliadis, Vic Edwards, Derek Jones, Eric McQuitty and Preston Metts.Interpersonal skills and communication skills are very important.Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.