Network Operations Technician

Job Description

Network Operations Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor. Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data. Education: High school or equiv. plus 2 years formal electronics training or equivalent knowledge through experience. Associates Degree in related field preferred. Minimum 2 years related telecommunications experience or 1 year as NOS with satisfactory or better performance. Industry certifications, related experience in the military and physical line or protocol experience is preferred. Basic knowledge of UNIX operating system is a plus. Additional Requirements: Microsoft Office software suiteemphasis in both Excel and Outlook. Position may require shift work based on days of the week or hours.

Window knowledge is a plus

UNIX/LINUX is a plus

Firewall experience is a plus

Strong customer service is a must

Citrix and Oracle user management applications strongly recommended

Identity and Access Management experience

General knowledge of network security

Scripting experience is recommended

Qualifications

Work remotely temporarily. Training will be 8am - 5pm with a 1hr lunch break.

Work schedule after training:

3 nights 7:00 pm -7:00 am 12 hours shift

1 night 7:00 pm -11:00 pm 4 hour shift

Additional Information

All your information will be kept confidential according to EEO guidelines.