Service Desk Specialist

At least 3 years relevant experience required. Serve as a central point of contact for all client associates. IT questions, problems, or request for information of any supported application, utility or system. Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions. Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.Intake Information:Candidates must have an understanding of standard support desk, as well as knowledge of technology is always appreciated.This position is for the general service desk. So, the support from this team will be for all parts of the organization. Potential candidates should be aware that this is only a temporary work-from-home position, and in the fall of 2021, client Service Desk will resume working onsite.