-
ID
#6126806 -
Job type
Permanent -
Salary
TBD -
Source
Genesis10 -
Date
2020-11-25 -
Deadline
2021-01-24
End User Engineer II - EUC Focus
Kansas, Overlandpark, 66204 Overlandpark USAPermanent
Vacancy expired!
- Provide support and ensure reliability of deployed technologies, systems and processes according to established procedures and industry best practices.
- Troubleshoot, analyze, monitor and review records and reports of productions, application, system failures and other problems.
- Responsible for monitoring performance and maintaining system stability.
- Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities.
- Maintain platform related inventory and other hardware/software/license tracing documentation.
- Manage small cross functional/departmental projects.
- Coordinate the successful execution of project activities.
- Assist and develop project presentation.
- Present project presentation to technical groups.
- Provide knowledge, training and solution sets to first level support teams to improve first call resolution and increase customer satisfaction. Review issues to identify trends and make recommendations for improvement.
- Bachelor's Degree in Computer Science or equivalent.
- Two (2) years' experience in areas related to platform specific systems and/or network operations.
- Experience with Active Directory structure and logic.
- Basic understanding of script language as it applies to troubleshooting or discovery (i.e. Powershell, macro, etc.).
- Basic understanding of group policy and script behavior.
- Understanding of Windows operating system deployment and management (Windows 7, 8, and 10).
- Experience with client application installation, packaging and deployments.
- Experience with Mobile Device Management preferred.
- Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
- Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions.
- Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
- Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others.
- Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
- Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.
- Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
- Experience with Mobile Device Management.
- Office 365 Administration.
- Mobile Device Management (MDM).
- Skype for Business Administration.
- SCCM (System Center 2012).
- Application packaging and deployment.
- Image development & management via MDT.
- Tier 3 incident resolution/root cause analysis.
Vacancy expired!
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