Customer Service Repair Administrator 2

Job Description

Primary Responsibilities Receive and unload incoming materials and compare information on packing slip with purchase orders (POs) or invoices to verify accuracy of shipment; may process return shipments from customers. Inspect shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or CSR team Receive product deliveries and process daily incoming goods and returns into Repair Center database and ERP systems Accurately input received parts documentation into computer system and forward notification to Operations and CSR team Communicate and coordinate with the customer service team for product returns/repair and receiving issues Create Repair Orders for returned parts as directed by Repairs Department processes and or supervisors Records and processes customer orders and/or inquiries demonstrating analysis, sound judgment, and sensitivity to customer needs Utilize computer system to maintain and update status in a timely manner. Frequent: lifting, carrying, pushing or pulling of moderately heavy weight objects ( 50 lbs) Maintains delivery records for received products Additional tasks/ duties as assigned by Operations Manager Daily cleaning organizing and general housekeeping of the repairs receiving area File or scan file all related paperwork in order to close out repairs. Maintain/process paperwork and files per established company procedures Establish and maintain effective working relationships and communications with customers, other employees, supervisors and managers Maintains safe work environment according to all department procedures, federal and state regulations

Qualifications

Primary Responsibilities Receive and unload incoming materials and compare information on packing slip with purchase orders (POs) or invoices to verify accuracy of shipment; may process return shipments from customers. Inspect shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or CSR team Receive product deliveries and process daily incoming goods and returns into Repair Center database and ERP systems Accurately input received parts documentation into computer system and forward notification to Operations and CSR team Communicate and coordinate with the customer service team for product returns/repair and receiving issues Create Repair Orders for returned parts as directed by Repairs Department processes and or supervisors Records and processes customer orders and/or inquiries demonstrating analysis, sound judgment, and sensitivity to customer needs Utilize computer system to maintain and update status in a timely manner. Frequent: lifting, carrying, pushing or pulling of moderately heavy weight objects ( 50 lbs) Maintains delivery records for received products Additional tasks/ duties as assigned by Operations Manager Daily cleaning organizing and general housekeeping of the repairs receiving area File or scan file all related paperwork in order to close out repairs. Maintain/process paperwork and files per established company procedures Establish and maintain effective working relationships and communications with customers, other employees, supervisors and managers Maintains safe work environment according to all department procedures, federal and state regulations

Additional Information

At least 3 years working in a materials or customer service role.