-
ID
#46104297 -
Job type
Contract -
Salary
Depends on Experience -
Source
TriCom Technical Services -
Date
2022-09-23 -
Deadline
2022-11-21
Technical Support Specialist
Kansas, Kansascity, 66101 Kansascity USAContract
Vacancy expired!
- Provide first-level technical support of computer software and hardware products and services.
- Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
- Resolve basic to moderately complex problems while referring more complex problems to senior level technicians.
- Assist users inquiring how to use specific software, email, or operating systems.
- Proactively, use existing processes and tools (i.e., Problem Management Database and Help Desk Systems) to support office staff and equipment.
- Handle calls and tickets as the primary duty; may be asked to help with projects.
- Perform troubleshooting, repairs, and deployment of Windows 7/10, as well as some Apple products.
- Troubleshoot mobile devices (iPhone/iPad and Android).
- Troubleshoot network printer and multifunction devices.
- Troubleshoot Microsoft Office.
- Work daily with internal customers via phone and email, as well as occasional walk-ups.
- Accurately record all work and troubleshooting steps on tickets in the ServiceNow Ticketing System.
- Maintain a positive, professional attitude always.
- 1-2 years of experience in a Microsoft Windows environment, handling Level-1 calls for desktop and laptop break/fix support.
- Experience using and troubleshooting Microsoft Office (O365).
- Experience using ticketing systems (ServiceNow preferred).
- Experience managing and troubleshooting Windows 7/10 workstations.
- Ability to manage and troubleshoot Microsoft desktop operating systems proficiently.
- Demonstrated superior customer service skills.
- Ability to document technical processes clearly.
- Working knowledge of Active Directory users and computers.
- Working knowledge of mobile devices including Android, iPhone, iPad, and Mac computers.
Vacancy expired!
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