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  • ID
    #46104297
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    TriCom Technical Services
  • Date
    2022-09-23
  • Deadline
    2022-11-21
 
Contract

Vacancy expired!

Technical Support Specialist

Please Note: This position will be a mostly remote position but will be training in the office for the first 5-6 weeks and you may need to come into the office occasionally; candidates must be in the Kansas City area.

Responsibilities
  • Provide first-level technical support of computer software and hardware products and services.
  • Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
  • Resolve basic to moderately complex problems while referring more complex problems to senior level technicians.
  • Assist users inquiring how to use specific software, email, or operating systems.
  • Proactively, use existing processes and tools (i.e., Problem Management Database and Help Desk Systems) to support office staff and equipment.
  • Handle calls and tickets as the primary duty; may be asked to help with projects.
  • Perform troubleshooting, repairs, and deployment of Windows 7/10, as well as some Apple products.
  • Troubleshoot mobile devices (iPhone/iPad and Android).
  • Troubleshoot network printer and multifunction devices.
  • Troubleshoot Microsoft Office.
  • Work daily with internal customers via phone and email, as well as occasional walk-ups.
  • Accurately record all work and troubleshooting steps on tickets in the ServiceNow Ticketing System.
  • Maintain a positive, professional attitude always.

Requirements
  • 1-2 years of experience in a Microsoft Windows environment, handling Level-1 calls for desktop and laptop break/fix support.
  • Experience using and troubleshooting Microsoft Office (O365).
  • Experience using ticketing systems (ServiceNow preferred).
  • Experience managing and troubleshooting Windows 7/10 workstations.
  • Ability to manage and troubleshoot Microsoft desktop operating systems proficiently.
  • Demonstrated superior customer service skills.
  • Ability to document technical processes clearly.
  • Working knowledge of Active Directory users and computers.
  • Working knowledge of mobile devices including Android, iPhone, iPad, and Mac computers.
This is a 6 month Contract-to-Hire with our Kansas City, KS client. 100% Paid employee medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.

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