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  • ID
    #7258840
  • Job type
    Permanent
  • Salary
    USD $18 - 22 per hour 18 - 22 per hour
  • Source
    Randstad Corporate Services
  • Date
    2020-12-23
  • Deadline
    2021-02-21

Service Desk Analyst

Iowa, Westdesmoines, 50266 Westdesmoines USA
 
Permanent

Vacancy expired!

job summary:

  • Receiving support requests via phone calls
  • Opening support tickets within the ServiceNow ticketing system
  • Documenting issues
  • Completing required support work
  • Updating and closing out ticket work
  • Perform Password Resets on multiple systems and hosts
  • Supports Enterprise Wireless Operations
  • Provide first and second level support for remote user laptops
  • Provide support for company VPN/Remote solution.
  • Prioritize and escalate issues to other management/staff
  • Communicate, and/or Escalate to 2nd Level Support Teams, if needed
  • Enter pertinent information and updates of reported incidents in ServiceNow ticketing system
  • Reset client passwords according to information security guidelines.

location: West Des Moines, Iowa

job type: Contract

salary: $18 - 22 per hour

work hours: 8am to 4pm

education: No Degree Required

responsibilities:

  • Receiving support requests via phone calls
  • Opening support tickets within the ServiceNow ticketing system
  • Documenting issues
  • Completing required support work
  • Updating and closing out ticket work
  • Perform Password Resets on multiple systems and hosts
  • Supports Enterprise Wireless Operations
  • Provide first and second level support for remote user laptops
  • Provide support for company VPN/Remote solution.
  • Prioritize and escalate issues to other management/staff
  • Communicate, and/or Escalate to 2nd Level Support Teams, if needed
  • Enter pertinent information and updates of reported incidents in ServiceNow ticketing system
  • Reset client passwords according to information security guidelines.

qualifications:

  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: No Degree Required

skills:
  • Desktop Support
  • help desk
  • service desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Vacancy expired!

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