-
ID
#17806580 -
Job type
Contract -
Salary
Depends on Experience -
Source
Quest Solutions, Inc. -
Date
2021-08-03 -
Deadline
2021-10-02
Service Desk Specialist
Iowa, Des moines, 30004 Des moines USAContract
Vacancy expired!
Quest Solutions, Inc is seeking a talented 6
Service Desk Specialist I for a contract to hire roles in Des Moines, IA. This candidate should have 1-3 years of Service Desk experience. Experience- Candidates should be flexible in their shift options between 8:00 am EST - 8:00 pm EST
- We are seeking junior candidates who have 1-3 years of experience or have completed internships in the IT support field.
- This role will focus on supporting internal employee tickets related to access management issues (typically pw resets, email errors, instant messaging issues etc.)
- Experience with O365 would be highly beneficial
- Experience with ServiceNow would be a plus, but not required.
- This role will work an 8 hour shift between 7:00 am - 7:00 pm CST Monday - Friday.
- Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
- Maintains accountability for the accomplishment of team and organizational goals.
- Build strong internal and external partnerships.
- Actively supports strategic future, culture and leadership practices.
- Proactively pursues department/company training and shows expected progress on learning plan. Keeps informed on new products, product enhancements, system changes, and compliance issues.
- Research issues escalated from tier I within established timeframes.
- Set up new clients and users on basic systems.
- Ensure actions are in compliance with industry rules and regulations and security guidelines.
- Communicates information to clients regarding escalated issues.
- Review outstanding inquiries or requests to ensure quality standards are met.
- Respond to incoming calls and process support tickets and emails according to IT Service Desk guidelines and standards.
- Minimum of 2-5 years’ Service Desk experience.
- 2 year degree in a technology related field or previous working experience.
- Strong working knowledge and understanding of MS Office Products.
- Knowledge of databases.
- Knowledge of Microsoft server and Active Directory technologies.
- Knowledge of VMware environments.
- Excellent customer service skills essential.
- Significant level of client and internal interaction required.
- Must be able to work and plan independently.
- Knowledge of Internet browsers, especially Internet Explorer.
- Outstanding verbal and written communications skills crucial.
Vacancy expired!
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