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  • ID
    #17806580
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    Quest Solutions, Inc.
  • Date
    2021-08-03
  • Deadline
    2021-10-02

Service Desk Specialist

Iowa, Des moines, 30004 Des moines USA
 
Contract

Vacancy expired!

Quest Solutions, Inc is seeking a talented 6

Service Desk Specialist I for a contract to hire roles in Des Moines, IA. This candidate should have 1-3 years of Service Desk experience. Experience
  • Candidates should be flexible in their shift options between 8:00 am EST - 8:00 pm EST
  • We are seeking junior candidates who have 1-3 years of experience or have completed internships in the IT support field.
  • This role will focus on supporting internal employee tickets related to access management issues (typically pw resets, email errors, instant messaging issues etc.)
  • Experience with O365 would be highly beneficial
  • Experience with ServiceNow would be a plus, but not required.

Responsibilities:
  • This role will work an 8 hour shift between 7:00 am - 7:00 pm CST Monday - Friday.
  • Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
  • Maintains accountability for the accomplishment of team and organizational goals.
  • Build strong internal and external partnerships.
  • Actively supports strategic future, culture and leadership practices.
  • Proactively pursues department/company training and shows expected progress on learning plan. Keeps informed on new products, product enhancements, system changes, and compliance issues.
  • Research issues escalated from tier I within established timeframes.
  • Set up new clients and users on basic systems.
  • Ensure actions are in compliance with industry rules and regulations and security guidelines.
  • Communicates information to clients regarding escalated issues.
  • Review outstanding inquiries or requests to ensure quality standards are met.
  • Respond to incoming calls and process support tickets and emails according to IT Service Desk guidelines and standards.

Qualifications:
  • Minimum of 2-5 years’ Service Desk experience.
  • 2 year degree in a technology related field or previous working experience.
  • Strong working knowledge and understanding of MS Office Products.
  • Knowledge of databases.
  • Knowledge of Microsoft server and Active Directory technologies.
  • Knowledge of VMware environments.
  • Excellent customer service skills essential.
  • Significant level of client and internal interaction required.
  • Must be able to work and plan independently.
  • Knowledge of Internet browsers, especially Internet Explorer.
  • Outstanding verbal and written communications skills crucial.

Vacancy expired!

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