Technical Support Agent - SL (REMOTE)

Position Overview:Provide world-class customer support for NRTC Managed Services' ISP partners within a 24x7x365 environment. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.Primary Responsibilities:Answer inbound technical support phone calls, chats and emails related to NRTC Managed Services' ISP partner

Consult with customers and provide additional solution in the form of up-selling NRTC Managed Services' products and services

Troubleshoot voice, data, video and connection issues for customers

Identify, troubleshoot and assist customers with voice, data, video and connection issues

Answer customer service related questions

Track and record each phone call and provide a detailed description of the call

Provide backup assistance for other Technical Support Representatives

Perform Other Duties

QualificationsKnowledge, Skills, and Abilities Excellent interpersonal/customer service skills

Excellent communication skills

Strong computer knowledge background

Individual must be comfortable and enjoy being on the phone

Team player

Work well under pressure

Minimum Education and Experience High School Diploma required

College coursework in a computer related field a plus

Prior experience in a customer service atmosphere a plus

Physical Demands

Individual must be comfortable sitting for long periods of time

$12.00-$15/hr#zrPowered by JazzHR