Integrated Product Support Analyst

Date Posted:2021-10-18-07:00Country:United States of AmericaLocation:HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USAThis position is for an entry-level professional in Customer Data Management, who compiles customer service data and customer problems conducts statistical analysis and develops recommendations for corrective procedures. Primary Responsibilities:Enters customer data into databases to maintain up-to-date customer records in order to generate various sales reports and statistics.

Analyzes and compiles customer service data for business planning, sales forecasting purposes and product quality measures.

Collects data on customer problems and corrective procedures that will be used as resource for customer problem resolution.

Uses computer software programs to accurately compile customer data.

Conducts analysis on sales data to support sales execution and growth objectives.

Generates reports regarding sales efficiency, customer orders and other sales activities.

Tracks data related to customer orders and activities.

Creates and maintains service notifications and scheduling.

Performs data analytics and forecasting in support of business development or product management.

Notifies other customer service representatives along with members of other divisions of data trends for improvement of quality.

Minimizes risk by maintaining data and reports.

Manages Customer Owned Property for programs

Manages developmental equipment through repair/upgrade process

SAP experience

Collaborates with cross-functional teams

Basic Qualifications:

Bachelor’s degree and less than 2 years prior relevant experience OR

In absence of a degree, 6 years of relevant experience is required

Must be a U.S. Citizen

Must have or be capable of obtaining a US Department of Defense (DoD) security clearance. Candidate selected will be subject to a government security investigation/reinstatement and must meet eligibility requirements

Preferred Qualifications:Knowledge of SAP is preferred.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Collins Aerospace Diversity & Inclusion Statement:Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.Some of our competitive benefits package includes:Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement

Life insurance and disability coverage

Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal

Ovia Health, fertility and family planning

Employee Assistance Plan, including up to 5 free counseling sessions

Redbrick - Incentives for a Healthy You

Autism Benefit

Doctor on Demand, virtual doctor visits

Adoption Assistance

Best Doctors, second opinion program

And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.Note:Background check and drug screen required (every external new hire in the U.S.)

Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.