Solutions Specialist III

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.Solutions Specialist IIIYOUR TASKS AND RESPONSIBILITIESThe primary responsibilities of this role, Solutions Specialist III, are to:

Triage complex digital support requests across Global Breeding, providing guidance to more junior team members and collaborating with escalation partners to resolve as appropriate;

Collect questions and coordinate into FAQ documentation for users;

Troubleshoot and test to resolve complex issues and provide feedback;

Coordinate routine and refresher training and help with accessibility issues;

Coordinate software documentation, including product webpages, knowledge bases, and FAQ’s in an effort to minimize volume of support tickets;

Improve best practices to track/trend issues and advocate solutions that benefit end users and digital development teams;

Provide the primary source of support for APC legacy software systems, identifying opportunities for improvements;

Continuously learn in order to understand changes/new systems and elevate performance of the team within areas of expertise, as digital technologies evolve;

Drive adoption through training, documentation, and communication of outages and enhancement plans, along with usage monitoring, contributing to team best practices;

Prioritize production emergencies and collaborate to resolve in timely manner to maximize productivity of Global Breeding users and maintain critical operation uptime;

Provide recommendations for when to refresh, replace, or retire systems;

Serve as the voice of the customer and collect feedback to drive continuous improvement across IT products and workflows.

Domestic relocation assistance in the form of a lump sum payout is available as welll as visa sponsorshipWHO YOU AREYour success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:Required Qualifications:

Bachelor’s degree with at least seven years of experience OR Master’s degree with at least five years of experience or Ph.D.;

Degree in Computer science, Engineering, Science, Agriculture preferred;

Established, competent professional who independently develops and implements solutions;

Demonstrates technical/business leadership and is sought out by professionals for guidance;

Flexible, innovative, persistent, and committed to successful completion of assignments;

Interacts with senior management and influences commitment of resources and priorities;

Identifies and implements opportunities to overcome complexity and increase efficiency;

Works through conflict, identifies common ground, and executes agreed upon actions.

YOUR APPLICATIONBayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.Bayer is an Equal Opportunity Employer/Disabled/VeteransBayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.Location: United States : Illinois : Stonington United States : Indiana : Whitestown United States : Iowa : Ankeny United States : Iowa : Huxley United States : Iowa : Williamsburg United States : Missouri : Chesterfield United States : Missouri : St. LouisDivision: Crop ScienceReference Code: 232381Contact Us+1 888-473-1001, option #5