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  5. Help Desk Analyst III
  • ID
    #17805988
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Robert Half
  • Date
    2021-08-03
  • Deadline
    2021-10-02

Help Desk Analyst III

 Indiana, Northwestindiana, 46410 Northwestindiana USA
 
Permanent

Vacancy expired!

Description

Robert Half Technology is searching for Help Desk level 3 . This is a direct-hire opportunity with competitive salary, benefits, and other perks.

All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems they support. Employer requirements depend on the help desk position level.

Responsibilities:
  • Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems
  • Recognizing and escalating more difficult problems to Tier II support
  • Logging call activity
  • Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier I
  • Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user's PC or workstation
  • Researching and resolving the most difficult and complex problems that other help desk levels have been unable to resolve
  • Analyzing and identifying trends in issue reporting and devising preventive solutions
  • Mentoring other help desk personnel on hardware and software problem analysis and resolution

Requirements

Desired Skills:
  • ConnectWise
  • Remote Support Tools
  • Remote Desktop Support
  • Remote Access
  • System Monitoring

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

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