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  • ID
    #7260873
  • Job type
    Contract
  • Salary
    USD $18 - 19 per hour 18 - 19 per hour
  • Source
    Randstad Corporate Services
  • Date
    2020-12-23
  • Deadline
    2021-02-21

Service Desk Analyst

Indiana, Indianapolis, 46204 Indianapolis USA
 
Contract

Vacancy expired!

job summary:

Looking for an expereinced and driven Service Desk Analyst to provide resolution or escalation following Service Desk procedures, provide support for the software, hardware and infrastructure, along with escalation if incident cannot be resolved by the Service Desk. This person will additionally log and categorize all incidents and responses in Client's Incident management system, including time of submittal, status, response/resolution to Incidents and tasks, ownership, and time of response.The Service Desk will receive interactions via the following channels:Telephone, E-mail,Web chat (if implemented by Client), Self-submit (if supported and implemented by Client). provide resolution or escalation following Service Desk procedures, provide support for the software, hardware and infrastructure, along with escalation if incident cannot be resolved by the Service Desk.

location: Indianapolis, Indiana

job type: Contract

salary: $18 - 19 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

  • Initial problem determination
  • Diagnostics and capture
  • Provide Client status updates
  • Assign service requests to appropriate workgroups
  • Exhibits regular, reliable, punctual and predictable attendance
  • Conforms with and abides by all clients and Randstad's regulations, policies, work procedures, instruction, and all health and safety rules.

qualifications:

  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School (required)

skills:
  • Helpdesk (1 year of experience is preferred)
  • knowledge base (1 year of experience is preferred)
  • service desk (2 years of experience is preferred)
  • Office 365 (2 years of experience is preferred)
  • SERVICE NOW (2 years of experience is preferred)
  • Active directory (1 year of experience is preferred)
  • Windows 10 (2 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Vacancy expired!

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