-
ID
#46112823 -
Job type
Permanent -
Salary
TBD -
Source
Elevance Health -
Date
2022-09-29 -
Deadline
2022-11-27
On-Site Customer Service/Care Representative I, II, III
Indiana, Indianapolis, 46207 Indianapolis USAPermanent
Vacancy expired!
- From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
- You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
- You will partner internally to create a seamless experience for our customers and resolve potential issues.
- A career path with opportunity for growth
- Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
- Affordable Health Insurance, Dental, Vision and Basic Life
- 401K match, Paid Time Off, Holiday Pay
- Quarterly incentive bonus and annual increases plan based on performance.
- CCRI - Requires a HS diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
- CCRII - Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment
- CCRIII - Requires a HS diploma or equivalent and a minimum of 5 years of the company's experience in an automated customer service environment
- Ability to work any 8-hour shift M-F between 8:30 AM and 6:30 PM EST, possible weekend OT as needed
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer
- Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.
- Flexible and quick learner, willing to adapt to changing customer and business needs.
- Bilingual (Spanish) Preferred
Vacancy expired!
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