EUC VIP support Tech/Desktop Support Location : Indianapolis, IN Contract/Contract to hire JD:· Provide Level 1 Support, Level 2 Support and Level 3 Support to End Users especially for VIP users· Hardware and Software Troubleshooting.· Email Client (Outlook Support)· Citrix desktop side issues Troubleshooting.· Conduct installations, moves, adds, changes and de-installations (IMACD) for EUC Devices and software remotely Remote Desktop Support as applicable.· VIP Support as required per ticker assignment.· Ensure Perform or ensure the performance of client level virus scanning.· Coordinate activities with the Service Desk, proactively notify and train the Service Desk on software, Update and Upgrade deployments, where practicable.· Performing Resource maintenance in accordance with manufacturer warranties and Service Recipient requirements· Provide high level End User orientation for new EUC devices upon deployment.