• Find preferred job with Jobstinger
  • ID
    #20171058
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Source
    Hackett Group
  • Date
    2021-09-07
  • Deadline
    2021-11-06

ServiceNow Consultants

Indiana, Indianapolis, 10001 Indianapolis USA
 
Permanent

Vacancy expired!

The Hackett Group is currently seeking consultants with strong ServiceNow experience to fill multiple roles.

Requirements:· · Strong verbal and written English communication skills· Experience with Agile project management, and Jira and Confluence· Ability to take requirements, break down into stories and tasks, estimate work, report status and issues, and execute with limited oversight

ServiceNow Analyst / Developer § Service Catalog / Request Management:· Design and implement cloud request form and workflow enhancements· Design and implement cloud access management workflows· SC workflow via API for custom front-end development§ Asset/Configuration Management (Azure/AWS discovery, relationship mapping & API integration)§ Change Management (API based from DevOps pipeline):§ Incident Management Enhancement:§ Reporting Development:

Sr ServiceNow Analyst Developer § Experience and functional understanding of AWS and Azure§ Extensive experience with ServiceNow forms and workflow development§ Proficiency with software development and RESTful API interfaces§ Automation-First mindset

ServiceNow Cloud ITIL Process Owner § Request Management (Manage Cloud Service Request queues and process enhancements)§ Asset/Configuration Management (Audit and update cloud CI records and relationships)§ Change Management (Manage Cloud CAB)§ Incident Management (Manage incident OLAs)§ Problem Management (Oversee cloud problem management process and manage cloud RCAs)§ Reporting (Track operation metrics and OLA compliance / Perform monthly Cloud Operations review)§ Administration (Manage Cloud Business Services, groups, queues, etc)o Experience & Qualifications:§ Extensive experience with ServiceNow§ ITIL Certified§ Agile Certified§ Data analysis and reporting skills§ Ability to create and present executive presentations§ Automation-First mindset·

Cloud Service Evangelist§ Provide front-door process and service consulting for cloud adoption§ Manage interface with cloud architecture, cybersecurity, ITC, identity, etc§ Drive continuous improvement of the cloud user experience§ Maintain user facing content and services guides§ Create service aware training, host office-hours, and manage social presence.o Experience & Qualification:§ Strong understanding of cloud concepts and technologies§ Hands-on technical knowledge of AWS and Azure§ Passion for user experience and continuous improvement§ Excellent presentation and verbal/written communication skills

Cloud Cost Management Analyst§ Implement and manage cloud cost management tool for AWS and Azure§ Maintain BU/Application/Cost Center mapping for all cloud resources§ Build and maintain organizational dashboards§ Work with finance to reconcile AWS/Azure invoices with spend reports§ Develop and oversee cost model for shared and add-on cost allocation§ Analyze opportunities & implement cost optimization and reductiono Experience & Qualifications:§ Strong financial and data analytics skills§ Technical understanding of AWS and Microsoft Azure§ Experience building cost models and ROI justifications

Vacancy expired!

Report job

Related Jobs

Jobstinger