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  • ID
    #17806589
  • Job type
    Permanent
  • Salary
    $40,000 - $60,000
  • Source
    Cyberian Technologies
  • Date
    2021-07-22
  • Deadline
    2021-09-20

Helpdesk Analyst

Indiana, Indianapolis, 46278 Indianapolis USA
 
Permanent

Vacancy expired!

Cyberian Technologies is a premier Managed Service Provider in Central Indiana. As one of the fastest growing MSP’s in the area Cyberian is seeking experienced IT Professionals to join our growing team.The Managed Services Professional will provide frontline end-user support to a multitude of managed IT services clients. The position will be responsible for responding to assigned client issues, documenting the issue and assessing the best plan of action to reach a successful resolution. The primary goal is to provide exceptional customer service while resolving end-user frustrations. Cyberian maintains a 99%+ helpdesk satisfaction rating and we’re seeking knowledgeable and client-centered candidates to help us maintain this level of service excellence.

Position responsibilities include:
  • Provide frontline service support
  • Accountability for time management and documentation
  • Courteous and effective technical communication skills
  • Manage service tickets through phone calls, email messages, and web-based meetings
  • Resolve problems by providing support for desktop and server environments, conferring with vendors, and consulting with and training users
  • Ability to conduct research into technical issues as required using various resources
  • Identify and understand critical issues in order to escalate them

Vacancy expired!

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