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  • ID
    #15560810
  • Job type
    Full-time
  • Salary
    $13 /Hr
  • Source
    Indiana
  • Date
    2021-06-17
  • Deadline
    2021-08-16
 
Full-time

Vacancy expired!

HOTEL - SLEEP INN By Choice Hotels

ADDRESS- 2311 N SHADELAND AVE, INDIANAPOLIS, IN 46219

FRONT DESK JOB DESCRIPTION (PLEASE PUT SUBJECT LINE - FRONT DESK AGENT POSITION)

We are looking to hire an upbeat Front Desk Agent to assist with checking guests in and out of our establishment. The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.

Front Desk Agent Responsibilities:

Greeting and thanking guests in a sincere, friendly manner.

Checking guests in on arrival and out on departure.

Posting charges to appropriate guest accounts.

Anticipating and addressing guests' needs and resolving their problems and complaints.

Assisting guests with disabilities.

Operating switchboard and assisting with inquiries.

Assisting the reservations manager with taking reservations.

Collaborating and communicating with other internal departments to ensure guest satisfaction.

Complying with company procedures and safety policies.

Performing duties on a daily checklist.

Front Desk Agent Requirements:

High school diploma or suitable equivalent.

1+ years Front Desk Agent experience preferred.

Choice Hotels Experience Preferred.

Well-groomed, professional appearance.

Outstanding written and verbal communication skills.

Team player.

Physically agile, and able to stand for extended periods.

Available to work shifts, over weekends, and on public holidays.

Bi-lingual preferred – English and Spanish

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