Digital Customer Support Specialist

US Tech Solutions is seeking a

• 5-10 years’ Experience in Customer Support / Account Management in an Application Software related field
• Technical Support Specialist for Service Event focused to In-Mission end customer focused, and in some cases telematics hardware focused, that are in production being used by external customers, service providers, & internal stakeholders.
• Responsibilities for this position will include the following:
• These Positions will support the day to day operations within the Customer Support group of triaging / prioritizing incoming defects, to tracking and facilitating technical resolution by coordinating between our user and our Digital Product Support & Software development teams to investigate, troubleshoot, & resolve issues related to cloud, digital applications, or device issues.
• Will also manage the process for Customer, equipment, & device registration.
• Supports counterparts in strengthening their relations in customer partnerships.
• Works with sales force, customers, and potential customers regarding the resolution of technical or engineering issues that affect Digital products.
• Proposes changes in products and services that result in cost reductions and increased sales.
• Evaluates products and solutions based on customer requirements.
• Prepares operating manuals, reference materials or training materials for customers and the sales force.
• Be the customer advocate for quick & quality resolutions and provide input / testing on product development and/or enhancements.

• Several new product launches and Major releases will drive increased volume of questions, registrations, and/or reported issues This is what the contractors will be taking care of. Contractors need to have good communication skills and be able to handle disgruntled customers professionally when needed.
• Schedule is M F 8am- 5pm but is flexible
• Position is remote.
• The manager would prefer to see candidates that are local to the ColumbIndianapolis area if and when workers are allowed back on site it may be a requirement

• 5-10 years’ Experience in Customer Support / Account Management in an Application Software related field.

• High School Diploma