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  • ID
    #4706775
  • Job type
    Full-time
  • Salary
    USD TBD TBD
  • Source
    Noxo Bridge
  • Date
    2020-09-01
  • Deadline
    2020-10-31
 
Full-time

Job Description

As a Customer Service Assistant, you will be on the front lines supporting and engaging a passionate community of clients. Responsible for a portfolio of client accounts, Customer Service Specialist help to ensure the successful implementation and retention of all clients assigned to their team. A deft communicator, you empathize with your audience and can strike a friendly and conversational tone even when communicating complex or sensitive information. You’re a good listener and take the time to understand the scope of a problem before jumping to a conclusion. You’re patient and excel at teaching and training end-users with varied technical abilities.

Salary range: $49000 - $59000 per year.

Responsibilities:

  • Build strong relationships with clients and their staff at all levels by navigating complex, consensus-driven, decision-making environments
  • Engage with clients to identify potential risks, working with clients to solve technical and motivational challenges during and after product implementation
  • Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn
  • Plan and conduct regularly scheduled account reviews with decision-makers to demonstrate product performance and ROI
  • Contribute to a high rate of subscription renewals across your client base by systematically identifying and assessing renewal risks
  • Serve as the voice of the client and provide internal feedback on how the company can better serve our clients in the product road map for continuous improvement

Qualifications

  • Superb communication and interpersonal skills
  • Impeccable service and follow up skills
  • A high degree of organization skills
  • Goal-oriented, persuasive, persistent, self-motivated, and independent worker
  • Takes the initiative, intellectually curious, and a lifelong learner
  • Excellent verbal, written communication, presentation and application demonstration skills; ability to engage clients over the phone, virtual conference, email, and face-to-face
  • Work independently and prioritize daily tasks effectively
  • Interpret product usage reports and diagnose symptoms of underuse
  • Navigate data and people to find answers
  • Willingness to tolerate some ambiguity in a startup-like culture
  • 3+ years of experience in an Account Management, Client Success.
  • Experience creating and maintaining productive client relationships
  • Demonstration of successfully managing multiple accounts
  • BS/BA degree

Additional Information

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance

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