-
ID
#19193288 -
Job type
Permanent -
Salary
TBD -
Source
Panduit -
Date
2021-09-04 -
Deadline
2021-11-03
Support Engineer- Software
Illinois, Tinleypark, 60487 Tinleypark USAPermanent
Vacancy expired!
- Leads determine solutions/course of action and resolve complex and significant software problems and related hardware product problem in direct contact with customers. Provides pre and post-sales support and audits custom end-user installations for all IMS product lines. (60%)
- Provides feedback to Product Management and Engineering on Product Roadmap and product requirements. Works with Product Management and Development to solve complex customer issues. Leads Voice of Customer (VOC) gathering and provides critical and detailed solutions to clients on new and existing features. (20%)
- Leads onsite support to customers representing Panduit, traveling both locally and internationally. (10%)
- Assists Technical Support Manager with support process definition and optimization initiatives, collaborating across Panduit in support of customer requirements. (10%)
- Required Degree: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Electrical and/or Mechanical Engineering
- Preferred Degree: Engineering Level
- Years of Experience: 4+ yrs. experience installing and/or managing advanced computerized applications
- Cisco Certified Network Professional (CCNP)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Systems Engineer (MSCE)
- Microsoft Certified Systems Administrator (MSCA)
- Microsoft Certified Professional (MCP)
- Data Curation Education Program (DCEP)
- Quality in all we do
- Customers get our best
- Innovation everywhere, everyday
- Our people make the difference
- Integrity always
Vacancy expired!
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