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  • ID
    #19054488
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Panduit
  • Date
    2021-09-02
  • Deadline
    2021-11-01
 
Permanent

At Panduit, people connect to create innovative solutions. They not only make an impact on our organization - they impact the world. We're looking for candidates who are curious, insightful, and bring their best selves to work. Join our team as we continue to build a better tomorrow!

The Role

The Support Engineer is focused on supporting Panduit Infrastructure Management System products during the warranty and support period for client projects, pre and post sales. Software support activities include training, auditing custom end-user installations, resolving unique, high level, complex customer product issues across multiple Panduit product lines, assisting sales teams in Bill of Material/Specification creation for sales opportunities and other unique live interactions with customers. The primary focus is on supporting software and systems for Panduit's Energy Management and DCIM clients. The position may include after hour on call, weekend onsite support and travel to customer data centers. Must be adept in highly complex engineering, technical and software problem resolution across the international customer base, requiring discretion and independent judgment with unique, one of a kind, critical customer issues.

What You Will Do

  • Leads determine solutions/course of action and resolve complex and significant software problems and related hardware product problem in direct contact with customers. Provides pre and post-sales support and audits custom end-user installations for all IMS product lines. (60%)

  • Provides feedback to Product Management and Engineering on Product Roadmap and product requirements. Works with Product Management and Development to solve complex customer issues. Leads Voice of Customer (VOC) gathering and provides critical and detailed solutions to clients on new and existing features. (20%)

  • Leads onsite support to customers representing Panduit, traveling both locally and internationally. (10%)

  • Assists Technical Support Manager with support process definition and optimization initiatives, collaborating across Panduit in support of customer requirements. (10%)

What You Will Bring

  • Required Degree: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Electrical and/or Mechanical Engineering

  • Preferred Degree: Engineering Level

  • Years of Experience: 4+ yrs. experience installing and/or managing advanced computerized applications

Preferred Certifications and/or Licenses:

  • Cisco Certified Network Professional (CCNP)

  • Cisco Certified Network Associate (CCNA)

  • Microsoft Certified Systems Engineer (MSCE)

  • Microsoft Certified Systems Administrator (MSCA)

  • Microsoft Certified Professional (MCP)

  • Data Curation Education Program (DCEP)

What We Value

Our Core Values are timeless. They define who we are and what is most important to us. They shape our culture and define the character of our company. We believe when we act in ways that are consistent with these values, we can solve any challenge that lies ahead of us.

  • Quality in all we do

  • Customers get our best

  • Innovation everywhere, everyday

  • Our people make the difference

  • Integrity always

We thank all those interested in joining the Panduit team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.

Panduit is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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