Systems Specialist II

Vacancy expired!

Description

Job Description:

Job Description

Leidos's Military & Veterans Health Solutions Group currently has an opening for a Systems Specialist II at Scott AFB.

Under minimal supervision provides hardware and applications front-line support to AHLTA/CHCS end users Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed.

Primary ResponsibilitiesList daily duties and/or specific job responsibilities.1. Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email2. Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals3. Provide AHLTA/CHCS user assistance (trouble tickets, etc.)4. Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).5. Participate in team projects that enhance the quality or efficiency of service support6. Assist in special AHLTA/CHCS product-related issues as needed7. Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users 8. Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis 9. Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures10. Other duties as assigned supporting CHCS/AHLTA

Basic Qualifications;

High school diploma or equivalent and 2 - 4 years of prior relevant experience. Must be able to obtain ADP II.Comptia Security + certification within 6 months of hire.

External Referral Bonus:Ineligible

Potential for Telework:No

Clearance Level Required:ADP2 / IT2

Travel:No

Scheduled Weekly Hours:40

Shift:Day

Requisition Category:Professional

Job Family:Systems Administration

Pay Range:

Vacancy expired!